Welcome to Famwaz LLC (hereinafter referred to as “the Company,” “we,” or “this Website”). Please carefully read the following Terms of Service before accessing, browsing, or purchasing products on this Website. By using this Website, you acknowledge that you have read, understood, and agree to abide by these Terms and all applicable laws and regulations.
- Scope of Services
Famwaz LLC is an e-commerce website providing online sales services for pet supplies. Through this Website, we provide customers with services including product browsing, online purchasing, order processing, payment, delivery, and customer support.
- User Eligibility
By using this Website, you acknowledge that you have reached the legal age in your jurisdiction and have the capacity to enter into a legally binding agreement. If you are using this Website on behalf of a company, organization, or other entity, you represent that you are authorized to accept these Terms of Service on behalf of that entity.
- Product Information
We strive to ensure that product descriptions, images, prices, and inventory information on the Website are accurate. However, due to factors such as display devices, supplier updates, or system maintenance, product colors, packaging, or details may slightly differ from the actual product. We reserve the right to correct any errors, update information, or cancel orders.
- Order and Billing Policy
All products on this website are sold on a One-Time Purchase basis.
Customers only need to pay the price of the product shown on the order page plus applicable taxes (if any) to complete the purchase. This website does not offer any subscription or auto-renewal services, and your bank card, credit card, or other payment method will not incur unauthorized charges.
After order submission, we reserve the right to cancel the order due to reasons such as insufficient stock, payment anomalies, pricing errors, or suspected fraudulent transactions. If the order is cancelled, the amount paid will be refunded to the original payment method.
- Payment Methods
We accept the payment methods supported on the website checkout page. All payment transactions are completed through secure third-party payment platforms, and we do not store your complete credit card or bank card information.
- Shipping and Delivery
All orders will be processed and shipped according to our shipping policy after payment confirmation. Delivery time is only an estimate and may be delayed due to weather, logistics companies, holidays, or other force majeure events.
Ownership and shipping risks transfer to the customer upon delivery to the carrier or successful arrival of the goods.
- Refunds and Returns
Refund and return requests will be processed according to this website’s “Refund Policy.” If there are quality issues, shipping damage, or you receive the wrong goods, please contact us promptly. We will provide return, exchange, or refund services based on the actual situation.
- Intellectual Property
All content on this website, including but not limited to text, images, product descriptions, trademarks, logos, web design, and other materials, is protected by U.S. and international intellectual property laws.
Without the written authorization of Famwaz LLC, no individual or organization may copy, reproduce, modify, distribute, or use it for any commercial purpose.
- User Conduct Guidelines
You agree not to use this website to engage in any illegal, fraudulent, infringing, or other activities that violate applicable laws and regulations, including but not limited to:
Providing false order information;
Illegally obtaining website data;
Interfering with the normal operation of the website;
Infringing on the intellectual property rights or legitimate rights of others.
If any violations are discovered, we reserve the right to suspend or terminate the relevant account and services.
- Disclaimer
We will make reasonable efforts to ensure the accuracy of website information, the stability of services, and the quality of goods meeting standards, but we do not guarantee that the website will always be uninterrupted, error-free, or fully meet the needs of all users.
We are not liable for any losses caused by network failures, third-party service interruptions, force majeure, or other reasons not attributable to our company.
- Limitation of Liability
To the maximum extent permitted by applicable law, Famwaz LLC shall not be liable for any indirect, incidental, special, or punitive damages arising from the use of this website, the purchase of goods, or the use of services.
Our aggregate liability shall not exceed the amount actually paid by the user for the relevant order.
- Privacy Policy
We respect and protect your personal information. All data collection, use, and storage are carried out in accordance with our Privacy Policy. By using this website, you agree to our Privacy Policy.
- Terms of Service Modification
Famwaz LLC reserves the right to modify or update these Terms of Service at any time. The modified terms will take effect immediately upon publication on this website, and your continued use of this website indicates your acceptance of the latest version of the Terms of Service.
- Applicable Law
These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of laws. Any dispute arising out of or relating to these Terms shall be settled amicably through negotiation; if such negotiation fails, the dispute shall be submitted to a competent U.S. court.
We will respond to your inquiry as soon as possible and are committed to providing you with professional and timely customer service.
