Welcome to Famwaz LLC. We are committed to providing safe, efficient, and reliable delivery services to our U.S. customers. Please carefully read the following shipping and delivery policies before placing your order.
- Delivery Area
Currently, we only offer delivery within the United States, including the continental United States and eligible delivery areas.
International shipping is not currently offered.
- Order Processing Time
All orders will begin processing after successful payment.
Order processing time: 1–3 business days. Weekends and U.S. public holidays are excluded from processing time.
During peak order periods, inventory adjustments, or force majeure events, order processing times may be extended.
- Delivery Partners
To ensure safe and timely delivery of your orders, we will select appropriate logistics carriers based on the order details, including but not limited to:
USPS (United States Postal Service)
UPS (United States Parcel Service)
FedEx
DHL eCommerce
OnTrac
LaserShip
Amazon Shipping
and other authorized U.S. logistics and delivery partners.
We reserve the right to select or change logistics carriers based on actual operational circumstances without prior notice.
- Delivery Time
Estimated delivery times for orders within the United States are as follows:
Standard Delivery: 3–7 business days
Remote Areas: 5–10 business days
These times are estimates only and do not constitute a delivery guarantee. Actual delivery times may be delayed due to weather, holidays, peak shipping seasons, or other unforeseen circumstances.
- Shipping Costs
Shipping costs will be automatically calculated at checkout based on the order amount, item weight, delivery address, and selected delivery method, and will be clearly displayed before payment.
Orders meeting certain promotional criteria may be eligible for free shipping; please refer to the website’s promotional details for specific information.
- Order Tracking
After your order ships, we will send you a shipping notification and tracking number (if applicable) via email.
You can track your package’s delivery status in real time using the tracking information.
- Delivery Address
Please ensure your shipping address, recipient’s name, and contact number are accurate before placing your order.
The customer shall bear all responsibility and additional costs arising from delivery failures, returns, or delays due to the following reasons:
Incorrect delivery address; Incorrect contact information; Recipient unable to sign for the package; Customer request to change the delivery address; Other issues caused by inaccurate information provided by the customer.
- Lost or Damaged Packages
If your order experiences any of the following:
Package damaged during transit;
Package lost;
Delayed receipt of goods;
Received incorrect goods;
Please contact us as soon as possible after receiving notification or discovering the problem, providing your order number, tracking number, and relevant photos (if applicable). We will actively assist in communicating with the logistics company after verification and provide replacements, exchanges, or other reasonable solutions based on the actual situation.
- Delivery Delays
We will make every effort to ensure timely delivery of orders, but we are not liable for delivery delays caused by the following reasons, including but not limited to:
Inclement weather;
Natural disasters;
Peak holiday logistics periods;
Carrier operational delays;
Government restrictions or other force majeure events.
